Help Center
Frequently Asked Questions
Who holds my demat and trading account?
Your account is opened directly with Axis Securities Limited (Trading Member, SEBI Reg. No. INZ000161633). RupayTree Securities Services is an Authorised Partner that assists you with onboarding, process guidance, and local client support.
Which documents do I need to open an account?
Usually you need your PAN Card, Aadhaar Card (linked to your mobile number for e-Sign OTP), a cancelled cheque or bank statement, and a digital signature photo. Our team will verify your documents during registration.
I cannot log in to my trading app. What should I do?
Call or message our local support team (+91-97110-02913). We will guide you step-by-step to reset your password through the official Axis Direct portal or app login help.
Are there any account opening charges?
Digital account opening is currently ₹0 (Zero Charges). Our team will explain the current brokerage plans and AMC structure before finalizing your account.
How long does digital account activation take?
Once you complete your digital KYC and Aadhaar e-Sign online, verification takes approximately 2 to 24 business hours. You will receive your client ID and login credentials directly via email & SMS.
In which languages do you offer customer support?
Our local RupayTree customer support team offers full advisory and troubleshooting assistance in both Hindi and English.
Still Need Personal Assistance?
Our local Greater Noida customer support team is just a call away.